Pre-authorization is required for all returns.
Should you choose to return your purchase you must first complete a Refund & Exchange Request form. You will receive, via return e-mail, an authorization number, shipping and customs declaration instructions. Failure to follow this procedure may result in either refusal of your return or deductions from your refund.
You MUST include a copy of your original invoice and the Authorization # with the return. All returned products must include the original product packaging, not mailing envelope; failure to do so may result in a 20% restocking fee.
Products that are returned damaged, scratched, dirty or otherwise un-resale-able will not be refunded. Upon receipt, these will be shipped back to you (collect return postage) even if you have received a RTA. Please ensure that your merchandise is in perfect condition before requesting a refund.
Orders over five hundred dollars ($500) will be subject to a twenty percent (20%) restocking fee.
Customers are responsible for shipping costs to return merchandise.
Refunds are made based on the invoice price of the individual customers purchase.
Wholesale* returns/exchanges are restricted to goods damaged in transit, and will be made on a replacement product basis only. Pre-authorization is required for wholesale goods damaged in transit. Wholesale orders are classified as purchases from Healers Wholesale of non-sample quantities.
Sample quantities are specific to the Wholesale customer’s first order only.
Payment for a wholesale order denotes the purchaser’s agreement to these Terms and Conditions.
Auric Energy Healing solutions Inc. will replace any product damaged or broken upon delivery. Customers MUST contact us within 3 days of receipt of goods to make a damaged goods claim. Damaged goods will be replaced for the identical product, and standard shipping (non-expedited) costs will be paid by Auric Energy Healing solutions Inc. Customers are responsible for shipping charges to return goods damaged in transit.
* ‘Wholesale’ refers to product purchased through Healers Direct.
All credit card payments via the internet are encrypted and are not stored in our systems. We do not retain credit card information, you will therefore be required to provide it for any credits issued.
We do not sell or otherwise distribute you information to any third party.
Prices are quoted in Canadian Funds; purchasers are responsible for all foreign exchange charged by their bank or credit card Company including service charges.
The purchaser is responsible for paying all duty and/or taxes applicable in the destination country. Canadian customers will be charged HST as applicable.
Orders shipped outside of Canada are not subject to any Canadian taxes.
All products are shipped via Canada Post 'Expedited', unless otherwise arranged at time of ordering, and will arrive within 7-21 business days from date of shipping (depending on destination). A tracking number, where applicable, will be e-mailed to you when the product is processed for shipment.
Auric Energy Healing Solutions Inc.(AEHSI) does not directly or indirectly: diagnose, cure, or treat in any manner, or by any means, method, devices or instrumentalities, any disease, pain, wound, fracture, infirmity, deformity, defect or abnormal physical or mental condition of any person. AEHSI makes no claims as to the effectiveness of products it sells. All statements are based on testimonial evidence provided by existing customers and AEHIS makes no claim to their validity, nor have each testimonial been vetted for accuracy. Testimonials may have been edited for readability and in all cases the original message has not been materially changed.
Products sold by Auric Energy Healing Solutions Inc. are not medical devices and have no government approvals to treat any medical condition. Furthermore Auric Energy Healing Solutions makes no direct, indirect, or implied claims to the effectiveness of these devices.
Please contact a physician or hospital for all medical conditions or emergencies. Auric Energy Healing Solutions Inc assumes no liability for injury or damages to an individual through misuse or accidental injury.
Prices subject to change without notice.